All consultations are by appointment and can be booked in person at reception or by calling 02882 240100 during opening hours. If you need to be seen urgently please inform the receptionist.
GP appointments are of ten minutes duration and are for one named patient only.
Should you wish to see a doctor urgently w ask that you phone the surgery first; the doctors are triaging all calls for emergency same day appointments. You should have your phone to hand to speak to the doctor.
The doctor will ring you back before 12:30 if you request a morning appointment and before 16:30 in the afternoon for an afternoon appointment. If you have not heard from the doctor please contact reception.
You must be available to take the call from the doctor so please ensure we have the correct number(s) for you. We will also use your registered mobile number to contact you so please make sure that we have an up to date contact number for you.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Appointments may also be made with the nurses for our specialist clinics.
If you need GP advice, please ring between consultation times. The receptionist will take your name and telephone number and will ask the doctor to ring you back as soon as possible.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.